Last updated: May 2026
TierAlleineZuhause is not a medical device and is not an emergency system. The app and service are designed solely to notify pre-configured contacts when a user has not checked in within a self-defined time window.
The app does not replace:
In an emergency, always call the emergency services (112).
These Terms of Service govern the use of TierAlleineZuhause (website tieralleinezuhause.de and the associated mobile application), operated by:
Philipp GlassBy registering, you agree to these Terms of Service.
TierAlleineZuhause is a reminder and notification service. It monitors whether the user has checked in via the app within a self-configured time window. If no check-in is received, the user's pre-configured emergency contacts are notified via email, push notification and/or SMS.
In the event of an alarm, registered emergency contacts are notified via the following channels:
The service is not a medical device within the meaning of EU Regulation 2017/745 (MDR). It makes no claim to medical efficacy, diagnosis, therapy or disease prevention. It is not suitable for use as a life-saving system and must not be used as such.
Use of the service requires registration. You must provide truthful and complete information and keep it up to date. You are responsible for the security of your login credentials. You may not share your account with third parties.
The service is intended exclusively for persons aged 18 and over. By registering, you confirm that you are of legal age and fully legally competent. Use by minors is not permitted.
There is no entitlement to registration. The provider may reject or block accounts without giving reasons, in particular in the event of a violation of these Terms.
You agree to use the service only as intended and not to impair its functionality or security.
When you register an emergency contact, both you and the provider have data protection responsibilities:
Your obligation: You confirm that you have informed each emergency contact in advance about being registered in the service. You may only register contact details of persons who are aware of and accept this registration.
Provider's obligation: The provider acts as data controller for the storage and processing of emergency contact data. Information pursuant to Art. 14 GDPR is provided in the Privacy Policy. Emergency contacts may exercise their rights (access, rectification, erasure, objection under Art. 15–21 GDPR) directly with the provider at support@tieralleinezuhause.de.
The legal basis for processing emergency contact data is Art. 6(1)(f) GDPR (legitimate interest in user and pet safety). Affected persons have the right to object pursuant to Art. 21 GDPR.
You are responsible for keeping your alarm times and emergency contacts up to date. Outdated or incorrect information may cause the service to not function as expected.
You confirm that you will only register contact details of persons who have explicitly consented to being contacted in the event of an alarm. Registering contact details without the knowledge or against the will of the persons concerned is prohibited.
The provider reserves the right to suspend accounts without warning in cases of misuse — in particular unwanted alerts, spam or harassment of third parties. For each abusively triggered SMS, the provider may charge a flat fee of €0.15 per message. The user has the right to prove that the actual damage was lower or did not occur.
Full use of the service requires a paid subscription. Pricing is displayed within the app (App Store / Google Play). Billing is handled by Apple (App Store) or Google (Google Play) under their respective terms. For refunds and billing issues, contact the relevant store.
Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period through the respective store.
As this is a digital service provided immediately upon conclusion of the contract, the statutory right of withdrawal under § 356(5) BGB expires once execution of the contract has begun and you have expressly consented to this early commencement. For subscriptions purchased through the Apple App Store or Google Play Store, the respective store operator's refund and cancellation terms apply additionally.
The service is operated on a best-effort basis. Interruptions may occur due to maintenance, technical failures, force majeure, or outages of third-party services (Firebase, Brevo, Spryng, Apple, Google).
The service is not suitable for safety-critical applications. Since notifications depend on internet connectivity, mobile networks, push services and email delivery, the provider cannot guarantee that any given alert will be delivered.
Subject to the liability provisions in § 7, no claims for damages arise from service outages or delayed notifications.
For consumers, the statutory provisions on digital products under §§ 327 ff. of the German Civil Code (BGB) apply. In particular:
These statutory rights are not restricted by these Terms.
The provider's liability is unlimited only for damages arising from injury to life, limb or health, and for intentional or grossly negligent conduct.
For ordinary negligence, liability is limited to foreseeable, typical contractual damages and only where an essential contractual obligation (cardinal obligation) has been breached.
The provider is not liable for:
The above limitations of liability do not apply where mandatory statutory provisions require a broader scope of liability, in particular under the German Product Liability Act (Produkthaftungsgesetz) and for warranty obligations regarding digital products pursuant to §§ 327 ff. of the German Civil Code (BGB).
The agreement is concluded for an indefinite period. You may delete your account at any time via the portal (tieralleinezuhause.de/portal.php) or by contacting support@tieralleinezuhause.de.
Upon account deletion, all personal data of the user and their emergency contacts will be deleted, unless statutory retention obligations apply.
Ordinary termination: Both parties may terminate the agreement at any time with a notice period of two weeks to the end of the month.
Extraordinary termination: The provider may terminate the agreement and block the account without notice for good cause within the meaning of § 314 BGB. Good cause exists in particular in cases of serious misuse, account sharing, repeated violation of these Terms after prior warning, or non-payment. For curable violations, the provider will issue a prior warning whenever reasonable.
For information on how we process personal data, please see our Privacy Policy.
The provider may amend these Terms only:
Changes will be announced with at least 30 days' notice by email and via the app. If the user does not object within 30 days, the amended Terms apply for these limited categories of changes only.
Any other amendment — in particular changes to subscription fees, scope of services, or material rights and obligations — requires the user's active consent. If the user does not consent within the announced timeframe, the agreement continues under the existing Terms; the provider may then terminate the agreement with the regular notice period.
These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of your country of residence remain unaffected.
The European Commission provides an online dispute resolution platform: ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
The contract is concluded in German or English, depending on the language selected by the user during registration. The applicable version of the Terms at the time of conclusion is stored by the provider and can be made available to the user upon request via support@tieralleinezuhause.de. The current version of the Terms is permanently available at tieralleinezuhause.de/agb.php.